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Customer relationship management (CRM), as a management consulting concept, includes all aspects of sales, marketing, customer service and all other interactions that a company has with its customers or potential customers.
About the Author

Vipan has more than 12 years of working experiences and guiding the team in the strategic Development and preparation of ESG reports. He is having a vast experiences of working in the field of Environment in legal, statutory, regulatory, environment compliance management and expertise in waste management. He is a Founder and MD of Corpseed. He is the one, who has developed World First Technology Driven AI Based Automated Compliance Model for All Businesses. He has worked with the Multinational Companies, such as Suncorp (Australian Bank), British Petroleum (UK), Eco- lab health care (USA), BHL, PGCL, UN-Group, SRY oil and gas, L&T, EVS electronics Ltd, Amzette, Faber, NTPC, Muthoot Finance, Capgemini etc.
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