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Overview

Software support services include technical support and software breakdown/fixing services for software products. Corpseed provides Software Support services to its clients such as remote troubleshooting, assistance for new software & product updates installation, migrations for new software releases, other types of on-site services and support for custom application or infrastructure software. Commercial and custom operating systems, application software and infrastructure software are the Software products and technologies included in Corpseed Software Support Services. Corpseed Software Support helps its customers to rapidly adopt new technologies, accelerate business objectives and achieve a faster ROI. 

Main features of Corpseed Software Support Services:

  • Off-site domain expert assistance with patches and updates

  • Application validation support

  • Reinstallation support

  • Access to patches, updates and new version upgrades for branded and third-party software

Benefits of Corpseed Software Support Services

Maximum uptime

Our customers have priority access to subject matter experts and consultative configuration guidance which enables any corporate entity to minimizes disruptions to the business.

Better support experience

A designated expert with in depth technical knowledge of your software solution is always available to provide advice and proactive support.

Faster return on software investment

Business productivity is improved with the realization of full potential of software capabilities.

Technical adoption

It fast tracks your time to value by mapping out an adoption plan including learning and training sessions with the client workforce.

Proactive software support

We offer guidance for Software configuration, customer enquiry handling at top priority and direct access to experts which help in minimizing business disruption.

Designated service management

We assign a subject matter expert who has complete domain knowledge of your software solution to recommend technical and operational improvements.

Advanced support analytics

Support case analysis, best use advise, and periodic technical reviews improve overall operational performance of the Information Systems.

 

How to get Software Support Services?

 

E Wallet

Connect With Corpseed

Connect with the team corpseed to discuss specific requirements for your business at IVR: +91 7558 640 644 or hello@corpseed.com. It takes 20-25 minutes to discuss requirement.

E Wallet

Dedicated Manager

Once you discuss the requirement, we will align a dedicated Account managers are here to help understand your business and provide best solutions and assist you with the entire process.

Payment Gateway

Real Time Update

Use our platform to track progress of application and many more. Always know what is going on with your application, what is in progress, and what is done.

Nidhi Company

Job Completed

Once job is completed, you will receive documents directly to your email ID and at your doorstep along with 30 days payback guarantee incase not satisfied with the services.

 

 

faq FAQ`s

At Corpseed, we are committed to offer our services to the entrepreneurs and businesses as a very cost-effective proposition. We believe that a customer is always right and the focus of any business activity should be to serve the customer with utmost loyalty. All our services come with SLAs (Service Level Agreements) for on-time service delivery and money back guarantee to ensure high level of customer satisfaction.

At Corpseed, our valued customers are always kept in the loop as far as service delivery timeline is concerned and we inform our customers every time a milestone is achieved during each stage of service request processing. But we also believe that we may come across a customer who is not satisfied with our efforts. For that we have a very responsive Customer Care Department which work 24x7 to attend to and solve customer complaints. We also have a money back guarantee for those, who want their service charges to be refunded.

At Corpseed, We believe it is our responsibility to protect our customer information from unauthorized access. We have put systems and processes in place to make sure that the customer information is safe with us during its storage and transfer between in house and third party servers. We continuously test our systems and processes for security breach and vulnerabilities are identified and fixed at a regular basis.

If a customer is not satisfied with the service we provided and if he contacts our customer care helpline and files a formal complaint within 15 days of service delivery date, Corpseed would refund the entire or partial amount of Professional Fee charged for that particular service.

If a customer is having issues with our service delivery process, he has various alternatives available at his disposal to register his grievance with us. He can either email his complaint at complaints@corpseed.com or he can call our 24x7 Customer Care Helpline. Also, any customer is always welcome to visit our office to lodge a complaint with the senior management.

A customer can buy our services directly from our online platform, for which he need to make online payment. Once he clicks on "Apply Now", a new window will open, a customer is required to submit the information in the respective fields and click "Make Payment". A unique ticket number will be auto generated, the customer need to quote this number as reference for any enquiry regarding his service request.

All the monetary transactions performed on Corpseed online platform are secured with SSL System Protocol. We encrypt the customer information such as credit card and bank account details, before these are transmitted anywhere. We adhere to PCI DSS for data security standards for payment processing.

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