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The Telecom Regulatory Authority of India (TRAI) has released a consultation paper proposing amendments to the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024. The draft aims to strengthen service quality standards, improve consumer protection, and introduce new quality benchmarks for modern telecom technologies, including 5G networks.
Stakeholders are invited to submit their comments on the consultation paper until 26 August 2026. Counter comments are required by 7 September 2026. These amendments, upon notification, shall become effective as of 1 October 2026. Until then, these amendments remain subject only to public consultation and shall not have any legal force.
The proposed changes in the draft introduce various QoS (Quality of Service) requirements, including network performance, broadband speed, outage reporting, billing issues, 5G Network Slicing, and compliance reporting. The changes are expected to improve service quality and will require telecom operators to analyze their existing systems upon the rules' promulgation.
In the TRAI consultation paper, several alterations have been recommended in the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024. Some of the alterations have been suggested to enable better network monitoring, ensure consumer protection, and update QoS standards in light of developments in 5G technology, among other reasons. Some of the key areas include:
TRAI has proposed these amendments to align the Quality of Service framework with the changing telecom landscape. The increasing use of 4G, 5G, high-speed broadband, and advanced network technologies has created the need for more accurate performance monitoring and stronger consumer protection measures.
Such improvements include greater transparency, higher-quality services, more comprehensive reporting, and, most importantly, quality services for telecom customers across all wireless, wireline, and broadband systems.
Improve Network Quality Monitoring
The draft amendments propose changes to Quality of Service parameters that can make measuring network performance easier. The amendments introduce new QoS parameters.
Support 5G Network Deployment
The consultation paper introduces provisions related to Physical Resource Block (PRB) utilisation and network slicing, recognising the operational requirements of 5G services. Service providers planning to deploy new network slices may also be required to submit relevant details to TRAI before implementation.
Strengthen Consumer Protection
In addition, the aim is to enhance the consumer experience through stringent measures to report network outages and provide compensation. The bill suggests rebates or extended validity for consumers who experience network outages lasting more than 24 hours.
Increase Transparency
The new changes also intend to enhance transparency of telecom companies by ensuring the publication of geospatially accurate network maps that have been validated through physical/virtual drive tests.
Improve Regulatory Compliance
The consultation document proposes changes to compliance reporting rules and financial penalties to promote better reporting and the timely submission of regulatory reports. This is done to improve regulatory compliance in the telecommunications sector.
The proposed amendments have been issued under the powers conferred on the Telecom Regulatory Authority of India (TRAI) by Section 36, read with Section 11(1)(b)(i) and 11(1)(b)(v) of the Telecom Regulatory Authority of India Act, 1997. These provisions empower TRAI to frame regulations and prescribe standards for the quality of telecom services nationwide.
The amendments seek to revise the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024, which currently prescribe the Quality of Service (QoS) benchmarks that telecom service providers must follow for access and broadband services. The draft proposes updates to these regulations instead of introducing an entirely new regulatory framework.
The consultation paper explains that the telecom sector has undergone rapid technological changes with the expansion of 4G, 5G, fibre broadband, and advanced network capabilities. As a result, several existing QoS parameters require revision to ensure they continue to measure service quality and accurately reflect current network technologies.
Rather than doing away with the 2024 Regulations altogether, the draft contains amendments to certain clauses in the existing regulations. Some of the amendments include:
The proposed amendments apply to telecom service providers offering access and broadband services in India under the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024. They cover multiple technologies, services, and stakeholders across the telecom ecosystem.
Stakeholders and Services Covered
| Category | Coverage Under the Draft Amendments |
| Wireless Access Service Providers | Subject to revised QoS parameters, network monitoring, outage reporting, and compliance requirements. |
| Wireline Access Service Providers | Covered under the proposed Quality of Service amendments for access services. |
| Wireless Broadband Service Providers | Required to comply with revised broadband performance and reporting standards. |
| Wireline Broadband Service Providers | Covered under updated Quality of Service benchmarks for broadband services. |
| 4G Network Operators | Subject to revised speed assessment and network performance requirements. |
| 5G Network Operators | Required to monitor PRB utilisation, network slicing, and other technology-specific parameters. |
| Telecom Service Providers (TSPs) | Required to comply with revised reporting, monitoring, and consumer protection provisions. |
| Telecom Subscribers | Expected to benefit from improved service quality, greater transparency, and enhanced consumer protection. |
The proposed amendments represent an important step towards modernising India's telecom Quality of Service framework. As telecom networks continue to evolve with wider 5G deployment, increasing broadband usage, and higher customer expectations, the existing regulatory framework requires periodic updates to remain effective.
If implemented, the proposed amendments could:
Since the amendments are currently under consultation, stakeholders have the opportunity to review the proposals and submit their feedback before the regulations are finalised.
The draft amendments introduce several new Quality of Service (QoS) measures while revising existing performance benchmarks under the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024. The proposals mainly focus on improving network performance monitoring, strengthening consumer protection, enhancing service transparency, and introducing new compliance requirements for evolving technologies such as 5G.
1. New Quality of Service Parameters
According to the consultation paper, there will be additions to some QoS parameters and changes to others. This is done to ensure the telecom network's performance is measured accurately.
Some of the major proposed parameters include:
These additions reflect the increasing complexity of modern telecom networks and the growing adoption of advanced broadband technologies.
2. Higher Accuracy Requirement for Coverage Maps
TRAI has proposed stricter requirements for the geospatial coverage maps published by telecom service providers.
Under the draft amendments:
To improve reliability, service providers will also need to validate these maps through physical or virtual drive tests, particularly in locations where consumers have reported network-related issues over the past 3 months.
3. Revised Broadband Speed Performance Benchmarks
The consultation paper proposes revisions to the way broadband speed performance is measured.
Instead of focusing only on declared speeds, the draft introduces technology-specific benchmarks that compare the 80th percentile of measured download and upload speeds with the typical speeds offered under 4G and 5G tariff plans.
According to the proposal:
These changes are intended to improve transparency and ensure that subscribers receive speeds closer to those promised by service providers.
4. Stricter Reporting of Significant Network Outages
TRAI has also proposed stronger monitoring requirements for significant network outages.
Under the draft amendments, service providers would be required to:
These proposals seek to improve regulatory oversight while ensuring quicker reporting of major service disruptions.
5. Consumer Rebate for Long Network Outages
The draft amendments introduce additional consumer protection measures for prolonged service disruptions.
These measures are intended to ensure that subscribers receive compensation when prolonged outages affect service availability.
6. New Requirements for 5G Network Slicing
One of the most notable additions to the consultation paper concerns 5G network slicing.
The draft proposes that:
The consultation paper also introduces a new benchmark requiring the percentage of 5G cells with daily Physical Resource Block (PRB) utilisation above 80% to remain within the prescribed limit. These proposals aim to support efficient resource allocation and maintain service quality as 5G networks continue to expand.
7. Introduction of Silence Call Rate Benchmark
The discussion paper proposes a new parameter, the Silence Call Rate, for telecommunications.
It will help improve the quality of voice calls by eliminating silent audio.
The following table highlights some of the key changes proposed in the consultation paper.
| Existing Framework | Proposed Amendment |
| Existing QoS parameters under the 2024 Regulations | Introduction of additional QoS parameters, including PRB utilisation, Silence Call Rate, MTTR, and QoES |
| Existing coverage map requirements | Minimum 98% accuracy with validation through physical or virtual drive tests |
| Existing broadband performance monitoring | Speed assessment based on the 80th percentile of measured download and upload speeds |
| Existing outage reporting provisions | Reporting of significant network outages to TRAI within 24 hours |
| No specific rebate provision for prolonged outages | Consumer compensation through rent rebate or tariff validity extension for outages exceeding 24 hours |
| Existing compliance reporting mechanism | Revised reporting requirements and updated compliance framework |
If the draft amendments are notified, telecom service providers may need to review their existing compliance systems to align with the revised Quality of Service framework.
Some of the key proposed compliance requirements include:
Quality Monitoring
Service providers may need to monitor newly introduced Quality of Service parameters, including PRB utilisation, Silence Call Rate, Mean Time to Repair (MTTR), and Quality of Experience Score (QoES).
Coverage Map Validation
Operators would be required to maintain accurate geospatial coverage maps and validate them through physical or virtual drive tests wherever necessary.
Broadband Speed Monitoring
Telecom operators may need to periodically assess download and upload speeds against the prescribed benchmarks and maintain supporting records for compliance purposes.
Outage Reporting
The draft requires timely reporting of significant network outages and maintenance of supporting information relating to such incidents.
5G Network Slice Reporting
Operators planning new network slices may need to submit advance information to TRAI and demonstrate adequate network capacity before deployment.
Consumer Complaint Management
The proposed framework also places greater emphasis on resolving customer complaints, maintaining service quality records, and implementing appropriate compensation measures where required.
Proposed Financial Disincentives
The consultation paper also proposes revisions to the financial disincentive framework applicable to non-compliance with the Quality of Service Regulations.
The proposed changes seek to strengthen regulatory enforcement by addressing issues such as:
Submission of incorrect or false information
Delay in submission of compliance reports
Failure to comply with prescribed Quality of Service benchmarks
Other regulatory violations under the amended framework
The revised provisions are intended to improve accountability and encourage accurate regulatory reporting by telecom service providers. The detailed financial disincentive mechanism will apply only after the proposed amendments are finalised and notified.
| Event | Date |
| Consultation Paper Issued | 5 August 2026 |
| Last Date for Stakeholder Comments | 26 August 2026 |
| Last Date for Counter Comments | 7 September 2026 |
| Proposed Effective Date (If Notified) | 1 October 2026 |
Since the amendments are currently under consultation, stakeholders can review the draft proposals and submit feedback before TRAI issues the final regulations.
The suggested amendments may have a major impact on how telecom service providers monitor network performance, comply with regulations, and provide services to their subscribers. While the amendments are still in the consultative process, operators might have to review their current practices and prepare for any changes if the new regulations are announced.
Wireless and Mobile Service Providers
The wireless operators might have to enhance their network monitoring practices by including more QoS parameters in their reports, improving the accuracy of their coverage maps, reporting any network disruptions within the required timelines, and ensuring that their performance standards meet the revised benchmarks.
Wireline and Broadband Service Providers
Broadband providers may be required to evaluate download and upload speeds using the revised assessment methodology proposed in the consultation paper. They may also need to ensure that customers receive service quality consistent with the typical speeds offered under their tariff plans.
5G Network Operators
The draft amendments impose new requirements on operators offering 5G services, such as monitoring PRB usage, providing advance notice of the creation of new network slices, and ensuring sufficient network capacity to support different services.
Regulatory and Compliance Teams
It may be necessary for compliance teams to assess their reporting practices internally and, if the amendments are adopted, improve documentation and record-keeping to submit regulatory reports on time.
The consultation paper aims to modernise the existing Quality of Service framework while improving accountability across the telecom sector.
Some of the expected benefits include:
These proposals seek to balance technological advancements with consumer interests by encouraging telecom operators to maintain higher service quality standards.
Telecom operators can face several implementation difficulties if the suggested amendments are adopted, particularly in adjusting their processes to the new QoS criteria.
Some of the key challenges may include:
The extent of these changes will depend on the final version of the regulations issued after the consultation process.
The proposed amendments aim to improve service quality, consumer protection, and regulatory transparency. At the same time, they may require telecom service providers to strengthen their monitoring systems, reporting mechanisms, and compliance processes if the draft regulations are notified.
Benefits vs Compliance Challenges
| Proposed Amendment | Regulatory Benefits | Compliance Challenges |
| 98% Accurate Coverage Maps | Improves transparency and helps subscribers understand actual network availability. | Requires regular validation through physical or virtual drive tests and periodic map updates. |
| Technology-wise Broadband Speed Benchmarks | Encourages delivery of speeds closer to those promised under tariff plans. | Requires continuous speed monitoring, data analysis, and periodic reporting. |
| Significant Network Outage Reporting | Strengthens regulatory oversight and improves transparency during major outages. | Requires real-time outage detection, documentation, and reporting within prescribed timelines. |
| Consumer Compensation for Long Outages | Protects subscribers affected by prolonged service disruptions. | Increases operational responsibility for calculating and processing rebates or validity extensions. |
| 5G Network Slicing Requirements | Supports efficient network resource allocation and reliable 5G services. | Requires advance reporting to TRAI, network capacity planning, and ongoing monitoring. |
| PRB Utilisation Monitoring | Helps maintain network capacity and service quality in 5G networks. | Requires advanced monitoring tools and periodic performance reporting. |
| Silence Call Rate Benchmark | Improves overall voice call quality and customer experience. | Requires enhanced voice quality monitoring and network optimisation. |
| Mean Time-To-Repair (MTTR) | Encourages faster fault resolution and reduced service downtime. | Requires stronger maintenance processes and detailed fault management records. |
| Quality of Experience Score (QoES) | Focuses on improving the actual user experience. | Requires collection and analysis of additional customer experience data. |
| Enhanced Compliance Reporting | Improves regulatory transparency and consistency across operators. | Increases documentation, record-keeping, and internal compliance efforts. |
| Revised Financial Disincentive Framework | Promotes greater accountability and accurate regulatory reporting. | Raises compliance risks and necessitates stronger governance and internal controls. |
The amendments would help to improve the Quality of Service framework, although the compliance obligations of telecommunication service providers would increase. The overall effect is contingent upon the amendments announced by TRAI following the consultation process.
Since the amendments are currently under public consultation, telecom service providers should begin evaluating their readiness while monitoring further regulatory developments.
Some practical steps include:
Taking these preparatory steps can help organisations respond more efficiently once the amendments are finalised.
Staying abreast of changing telecom regulations can be challenging, particularly when evolving QoS standards require additional monitoring and reporting to ensure compliance. Corpseed offers comprehensive regulatory assistance to ensure that telecom service providers comprehend the changing regulations, compliance requirements, and implementation once notification of the amendments is received.
Telecom Regulatory Compliance Advisory
Corpseed offers advisory on telecom regulations issued by TRAI and helps businesses understand the implications of both current and proposed regulatory requirements.
Services include:
Regulatory Gap Assessment
A compliance assessment provides an opportunity to identify any gaps between the existing system and the proposed QoS framework.
Assessment covers:
Compliance Documentation Support
It is essential to have proper documentation in accordance with the regulations to prove your compliance status and assist with inspections.
Corpseed helps in:
Internal Compliance Reviews and Audit Support
Periodic compliance reviews can help businesses identify risks related to their compliance status. Support includes:
Regulatory Interpretation and Implementation Guidance
New regulations must always be followed, but the organization may need help implementing them.
Corpseed can help you with:
Ongoing Compliance Management
Regulations governing telecom companies keep changing as technology evolves. Corpseed helps businesses remain compliant continuously. Some of the services provided by Corpseed include:
Whatever the interpretation of the consultation papers, preparedness for compliance, or changing regulatory requirements, Corpseed offers comprehensive services to assist in navigating the ever-changing telecom regulatory landscape in India.
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