At Corpseed, we are committed to offer our services to the entrepreneurs and
businesses as a very cost-effective proposition. We believe that a customer
is always right and the focus of any business activity should be to serve
the customer with utmost loyalty. All our services come with SLAs (Service
Level Agreements) for on-time service delivery and money back guarantee to
ensure high level of customer satisfaction.
At Corpseed, our valued customers are always kept in the loop as far as
service delivery timeline is concerned and we inform our customers every
time a milestone is achieved during each stage of service request
processing. But we also believe that we may come across a customer who is
not satisfied with our efforts. For that we have a very responsive Customer
Care Department which work 24x7 to attend to and solve customer complaints.
We also have a money back guarantee for those, who want their service
charges to be refunded.
At Corpseed, We believe it is our responsibility to protect our customer
information from unauthorized access. We have put systems and processes in
place to make sure that the customer information is safe with us during its
storage and transfer between in house and third party servers. We
continuously test our systems and processes for security breach and
vulnerabilities are identified and fixed at a regular basis.
Exception : If in case any "Default, Failure, Delay
(hereinafter referred to as "Delay" in delivering the documents which are
Clearly mentioned as per the Check List provided by the Corpseed ITES
Private Limited) occurred by the Customer then the Consumer/Customer shall
be liable to bear the risk in the case of failure occurred in the services
provided by the Corpseed ITES Private Limited. Hence, The Customer shall not
be liable to claim the refund in the above-mentioned situation.
If a customer is having issues with our service delivery process, he has
various alternatives available at his disposal to register his grievance
with us. He can either email his complaint at complaints@corpseed.com or he
can call our 24x7 Customer Care Helpline. Also, any customer is always
welcome to visit our office to lodge a complaint with the senior management.
A customer can buy our services directly from our online platform, for which
he needs to make online payment. Once he clicks on "Apply Now", a new window
will open, a customer is required to submit the information in the
respective fields and click "Make Payment". A unique ticket number will be
auto generated, the customer need to quote this number as reference for any
enquiry regarding his service request.
All the monetary transactions performed on Corpseed online platform are
secured with SSL System Protocol. We encrypt the customer information such
as credit card and bank account details, before these are transmitted
anywhere. We adhere to PCI DSS for data security standards for payment
processing.